Co-ops Collaborating for a Sustainable Future 12th October 2017

Next week (12th October) Co-operatives South East is hosting a regional co-ops conference and AGM in Brighton entitled “Co-ops Collaborating for a Sustainable Future”.  It is focusing on how co-operatives can forge trading partnerships to reduce unnecessary waste and carbon emissions while boosting their trading activity.  Nathan from Co-operantics is going to be helping facilitate the day, as an outgoing Board member of Co-operatives South East.  He has served a 3 year term in a regional federal body for co-ops as part of our commitment to the 6th co-operative principle (Co-operation among co-operatives).  The full programme can be viewed here and if you are late to booking, use this form. Did we say it’s free?

So what’s it all about?

Sustainability has multiple meanings: Continue reading “Co-ops Collaborating for a Sustainable Future 12th October 2017”

Away Days – love them or loathe them?

The Away Day – love it or loathe it, it’s an essential element of collective working, but if it’s not properly planned and well facilitated it can undermine all your efforts to work together effectively as a team.

It can be a jolly, a social get together, a chance to stand back, review progress over the last year and plan for next year, or a look at the longer term. It can be an opportunity to review organisational structure, or a space for looking at the way you work together – at processes rather than tasks. But not all at once! It can be tempting to try to cram as much as possible in to the day, but that’s a mistake. When people are taking time out from day to day operations to look at issues in more depth, it’s a frustrating waste of time if important topics can only be touched on briefly. Continue reading “Away Days – love them or loathe them?”

Chairing (or facilitating) meetings – whose turn is it to speak?

A colleague highlighted an important issue when she asked about the order in which the Chair allows people to speak. Normally when you are chairing or facilitating a discussion you note (you can write it down) the order in which people are raising their hands and invite them to speak in that order.

However, what if one person is asking for information and another person is giving that information, but the next person to raise their hand wants to speak about something else? As my colleague rightly pointed out, if the Chair sticks rigidly to the order in which people are raising their hands, the flow of the discussion can be interrupted by questions or comments relating to a totally different issue.

So what’s the answer? Continue reading “Chairing (or facilitating) meetings – whose turn is it to speak?”

the what, why and how of multistakeholder co-ops

Co-operatives are set up for the benefit of their members – be they shoppers in a consumer retail co-op, employees in a workers’ co-op, tenants in a housing co-op or savers and borrowers in a credit union.

These are single stakeholder* models, where there is just one class of member, but they do not take account of the range of different stakeholders that might be interested in the operations of the co-operative, for example in the case of a worker co-op that might mean suppliers, users of the co-operative’s services, customers, or local people who might be willing to invest or buy loan-stock.  In the case of a consumer co-operative that might mean employees, suppliers or local community groups.

*stakeholders can be described as: ‘individuals or groups that can affect or be affected by an organisation. Stakeholders can come from inside or outside the organisation. Examples include customers, employees, members, shareholders, suppliers, non-profit groups and the local community, among others’.

multi-stakeholder-graphicThe multi-stakeholder co-operative model addresses a multiplicity of stakeholder interests and turns it into a strength and greater sustainability for the co-operative.

(image courtesy of http://bcca.coop/momentum/info-centre/multi-stakeholder-co-ops) Continue reading “the what, why and how of multistakeholder co-ops”

Leadership in co-operatives

If you want to build a ship, don’t drum up people to collect wood and don’t assign them tasks and work, but rather teach them to long for the endless immensity of the sea.

Antoine de Saint-Exupery

Who’s afraid of leadership?

I was once at a housing co-op event, held to promote the co-op and recruit new members. All the members – 8 or 9 of us – turned up at the community centre to arrange the room and get ready for our audience. There were chairs stacked against the wall, and we all started lugging them to the centre of the room – but it was soon apparent – not just to us, but to the early arrivals who began to sit down, that we had no idea how to arrange the seating, no idea how many people would turn up, no previous agreement whether we would make rows of chairs or a big circle – it was chaos. So much so that some of us began to laugh to try to make a joke of it, while others got more and more frustrated and anxious. We finally got it sorted, but it was obvious we’d made a pretty negative impression on our audience who – no matter how impressive and persuasive our subsequent presentation – had had a clear demonstration of our inability to work as a team and our lack of leadership skills.

I have often remembered that moment and wondered why it happened like that. We were not totally lacking in team skills – in fact one of the impressive things about this group was the way in which they were able to pull together to organise things – but I think there was a fear of showing leadership. An idea that perhaps in a co-operative, showing leadership is wrong. I believe this is due to a misunderstanding about the nature of leadership, and an assumption that a ‘command and control’ style of leadership is the only way.

Leadership theories

Nothing can be further from the truth. It’s interesting to review the many theories of leadership but for our purposes here, let’s look at commonly-held assumptions about what leadership means and what leaders do. In ‘traditional’ hierarchically structured organisations, power is located at the top, and leaders lead from the front. Leaders have authority, take control and attract followers. Line managers tell people what to do, who then have others that they manage in turn. In such a structure it’s hard for individuals to be innovative and creative. Someone at the top who doesn’t understand the day to day realities of work at the ‘coal face’ takes decisions which workers may not agree with but must comply with if they want to keep their jobs. Of course employees can and should join a trade union which will support them and lobby and campaign to change things, but in some circumstances, confrontational approaches can be counter-productive.

So perhaps we need to get rid of the structure and the leaders and all decide everything together? Apart from the impracticability of such a step (you’d never get any work done) Jo Freeman, in ‘The Tyranny of Structurelessness’ explains how misguided it is to assume that without a structure, there will be no leaders. Leaders will always emerge, attracting followers by dint of their charisma, power, or resources, but without a structure or a system of accountability, you’ll have no way of getting rid of them.

Leadership in worker co-operatives

So we need a structure. And of course co-operatives have such a structure, where people can be elected to a Management Committee, or Board of Directors, but will have a specific term of office, and will only be re-elected if members feel they are doing a good job. However, like every democracy, it only works if people have information accessible to them about how the co-op is doing and how successful it is in achieving business, social and environmental goals. The MC then is accountable to the members, but they will also need Terms of Reference so they understand their roles and their delegated powers.

Run the group delicately, as if you were cooking small fish”

So how do you show leadership in a worker co-operative?

In contrast to a typical hierarchy, leadership in a worker co-operative is collective. It’s not just the MC who need to be leaders – anyone can show leadership at any time. But what does this mean and how can it work?

The Tao of Leadership, by John Heider provides simple and clear advice on how to be an effective leader: be unbiased, trust the process, pay attention, and inspire others to become their own leaders. For example:

lead in a nourishing manner
  • give away control
  • look for opportunities to give others control
  • try to ensure that decisions are taken by the people most likely to be affected (subsidiarity)
lead without being possessive
  • lead by example rather than by telling people what to do
  • avoid egocentricity
  • be’ rather than ‘do
  • be aware of what is happening in the group and act accordingly

“specific actions are less important than the leader’s clarity or consciousness. This is why there are no exercises or formulas to ensure successful leadership”

be helpful without taking the credit
  • be modest, allow others to take the credit.
lead without coercion
  • promote collaboration
  • provide tools for collective working
  • clarify roles, authority and accountability
  • delegate
  • create an environment for thinking

“Run the group delicately, as if you were cooking small fish. Too much force will backfire; the leader who tries to control he group through force does not understand group process. The wise leader stays centred and grounded and uses the least force to act effectively”

The result will be thinking, passionately proactive and creative people who communicate effectively, who understand how to work as a team, how to respond positively to conflict and how to help new members feel at home and hit the ground running.

So in our housing co-op example, should we have been dreaming about the best seating layout for our meeting? Well perhaps not, of course there are circumstances where simply delegating a few tasks will avoid such a muddle. If someone had shown leadership by asking everyone what would be the best layout, then suggesting we divide up the tasks between us: someone to stick up notices so people know where to come, a couple of people organising chairs, a couple of people making tea, someone putting the recruitment leaflet on every chair – etc. Simple stuff, but someone does need to take that initial lead.

Here’s some useful reading on leadership in collectives by Alanna Krause

1 week left to apply for Co-op support

The Hive programme from Co-operatives UK (thehive.coop) is still open for applications for support until 13th June.  That’s just one week away.

As a reminder, we are providers to the programme, and through it, heavily subsidised support is available for existing co-ops and groups who are ready to form their new co-op.

  • One-to-one advice
  • Group advice
  • Peer mentoring
  • Training courses

Head over to the Hive and apply now!

Free and subsidised support for co-ops

We are support providers for The Hive, a funded business support programme for co-ops and community businesses.

The Hive offers:

Through The Hive, we can deliver tailored advice for your co-op. Apply now (and please mention Cooperantics!)

We are happy to chat if you need help identifying your needs.http://www.uk.coop/the-hive/about/advice-and-training

some thoughts on leadership in co-ops

If you want to build a ship, don’t drum up people to collect wood and don’t assign them tasks and work, but rather teach them to long for the endless immensity of the sea.

Antoine de Saint-Exupery

Who’s afraid of leadership?

I was once at a housing co-op event, held to promote the co-op and recruit new members. All the members – 8 or 9 of us – turned up at the community centre to arrange the room and get ready for our audience. There were chairs stacked against the wall, and we all started lugging them to the centre of the room – but it was soon apparent – not just to us, but to the early arrivals who began to sit down, that we had no idea how to arrange the seating, no idea how many people would turn up, no previous agreement whether we would make rows of chairs or a big circle – it was chaos. So much so that some of us began to laugh to try to make a joke of it, while others got more and more frustrated and anxious. We finally got it sorted, but it was obvious we’d made a pretty negative impression on our audience who – no matter how impressive and persuasive our subsequent presentation – had had a clear demonstration of our inability to work as a team and our lack of leadership skills.

I have often remembered that moment and wondered why it happened like that. We were not totally lacking in team skills – in fact one of the impressive things about this group was the way in which they were able to pull together to organise things – but I think there was a fear of showing leadership. An idea that perhaps in a co-operative, showing leadership is wrong. I believe this is due to a misunderstanding about the nature of leadership, and an assumption that a ‘command and control’ style of leadership is the only way.

Leadership theories

Nothing can be further from the truth. It’s interesting to review the many theories of leadership but for our purposes here, let’s look at commonly-held assumptions about what leadership means and what leaders do. In ‘traditional’ hierarchically structured organisations, power is located at the top, and leaders lead from the front. Leaders have authority, take control and attract followers. Line managers tell people what to do, who then have others that they manage in turn. In such a structure it’s hard for individuals to be innovative and creative. Someone at the top who doesn’t understand the day to day realities of work at the ‘coal face’ takes decisions which workers may not agree with but must comply with if they want to keep their jobs. Of course employees can and should join a trade union which will support them and lobby and campaign to change things, but in some circumstances, confrontational approaches can be counter-productive.

So perhaps we need to get rid of the structure and the leaders and all decide everything together? Apart from the impracticability of such a step (you’d never get any work done) Jo Freeman, in ‘The Tyranny of Structurelessness’ explains how misguided it is to assume that without a structure, there will be no leaders. Leaders will always emerge, attracting followers by dint of their charisma, power, or resources, but without a structure or a system of accountability, you’ll have no way of getting rid of them.

Leadership in worker co-operatives

So we need a structure. And of course co-operatives have such a structure, where people can be elected to a Management Committee, or Board of Directors, but will have a specific term of office, and will only be re-elected if members feel they are doing a good job. However, like every democracy, it only works if people have information accessible to them about how the co-op is doing and how successful it is in achieving business, social and environmental goals. The MC then is accountable to the members, but they will also need Terms of Reference so they understand their roles and their delegated powers.

Run the group delicately, as if you were cooking small fish”

So how do you show leadership in a worker co-operative?

In contrast to a typical hierarchy, leadership in a worker co-operative is collective. It’s not just the MC who need to be leaders – anyone can show leadership at any time. But what does this mean and how can it work?

The Tao of Leadership, by John Heider provides simple and clear advice on how to be an effective leader: be unbiased, trust the process, pay attention, and inspire others to become their own leaders. For example:

lead in a nourishing manner
  • give away control
  • look for opportunities to give others control
  • try to ensure that decisions are taken by the people most likely to be affected (subsidiarity)
lead without being possessive
  • lead by example rather than by telling people what to do
  • avoid egocentricity
  • be’ rather than ‘do
  • be aware of what is happening in the group and act accordingly

“specific actions are less important than the leader’s clarity or consciousness. This is why there are no exercises or formulas to ensure successful leadership”

be helpful without taking the credit
  • be modest, allow others to take the credit.
lead without coercion
  • promote collaboration
  • provide tools for collective working
  • clarify roles, authority and accountability
  • delegate
  • create an environment for thinking

“Run the group delicately, as if you were cooking small fish. Too much force will backfire; the leader who tries to control he group through force does not understand group process. The wise leader stays centred and grounded and uses the least force to act effectively”

The result will be thinking, passionately proactive and creative people who communicate effectively, who understand how to work as a team, how to respond positively to conflict and how to help new members feel at home and hit the ground running.

So in our housing co-op example, should we have been dreaming about the best seating layout for our meeting? Well perhaps not, of course there are circumstances where simply delegating a few tasks will avoid such a muddle. If someone had shown leadership by asking everyone what would be the best layout, then suggesting we divide up the tasks between us: someone to stick up notices so people know where to come, a couple of people organising chairs, a couple of people making tea, someone putting the recruitment leaflet on every chair – etc. Simple stuff, but someone does need to take that initial lead.

Here’s some useful reading on leadership in collectives by Alanna Krause

The People’s Railway – first thoughts from a co-operative perspective

21st January sees the 4th Ways Forward Conference in Manchester: ‘Building an Economy to Serve People not Profit’. Follow developments on twitter at #WF4.

The conference – organised by Co-operative Business Consultants – aims to explore and debate responses to the challenges presented by Jeremy Corbyn’s call for democratic co-operative management of the public sector and other national industries, such as the railways and the energy sector:

  • Exploring how workers and users can be effectively involved in public sector management
  • Facing up to management capture as a major challenge for co-operatives
  • Considering Co-operative viability in the global economy

I’m facilitating the ‘People’s Railway’ session, with speakers Christian Wolmar, award winning writer and broadcaster specialising in transport and the author of a series of books on railway history and John Tilley, RMT Regional Organiser, Norttrain_image2.jpgh West & Eire Regions.

So I’ve started considering the issues from a co-operative perspective, and of course they are many and significant. (Thanks to Jean Nunn-Price and Alex Lawrie of www.go-op.coop for input).

  • Perhaps the biggest question is what could replace the present franchising system? Franchises are a high stakes gamble and for a co-operative the stakes are too high. No co-op could justify to its members the multi-million pound gamble that is tendering for a franchise. We need a different system, such as for example micro-franchises? Or core routes state-owned, and other routes open access?
  • Then what could be the role for co-operatives? Co-operatives need to be entrepreneurial, and that means they need to be able to alter their geographical remit at will, as business opportunities permit. So their role might be to complement a national publically owned and democratically accountable rail service.

As ever, a focus on international co-operative principles provides a useful starting point:

  • Autonomy: a co-operative is an independent organisation, not owned or linked to the state or any other organisation
  • Democratic Member Control: Who would be the members? The main stakeholders would be:

o   Travelling public

o   Staff &/or Trade Unions

o   Investors

So the co-operative could have representation from each category – which suggests some form of multi-stakeholder co-operative. GO-OP Co-operative is a bona fide co-operative, registered using Somerset Rules, and has User (passengers and employees) and Non-user (investor) classes of shares, and voting arrangements are organised such that the User members always retain control of the co-operative.

  • Membership in a co-operative is voluntary – no-one can be forced to join. So what about staff who don’t want to join?
  • Member Economic Participation: You wouldn’t have to be a member to travel, but member benefits, for example dividend on spend, need to be part of the deal.  Of course members will be able to choose Directors and attend the AGM.  There could also be local member groups to give feedback on the quality of the service and hold social events.
  • Organisational structure: UK Railway management is structured on a hierarchical model, with pay structures that are highly inequitable. How could management structures be converted to a more equitable model without losing experienced staff?
  • Collaboration with other rail industry organisations – specifically Network Rail: Network Rail would need to be re-structured to become democratic and accountable to its passengers. The Co-op Party has called for Network Rail to become a consumer mutual, where passengers would be represented on the Board, be involved in the development of a strategic plan and have powers to control remuneration and appoint and dismiss the Chair and non-executive directors.

These are just some of the issues that need to be considered – but I’d be glad to hear thoughts and comments from co-operators & and anyone interested in making our railways more efficient, democratic and accountable.

Kate Whittle, January 2016

@cooperantics

Can co-ops offer their members a better work/life balance?

In private enterprise 58% of those in full time work believe they have no influence in the workplace, increasing to 70% for part-timers. (Source: YouGov polling, commissioned by Co-operatives UK May 2015). So it’s only if your employer offers good terms and conditions of employment, including flexible hours, that you will be able to benefit from good work life balance. And of course in private enterprise, employers need to prioritise return on investment for owners and shareholders.

Co-operatives on the other hand are run for the benefit of their members. So in worker co-operatives, where employees are the members, we might assume that one of the benefits on offer would be working hours flexible enough to ensure that members can meet family, education, leisure and social commitments – in other words, a good work life balance.

But there are different types of co-operatives – offering membership to tenants, savers or consumers – and it’s useful to distinguish between them. Consumer retail co-operatives (the familiar high street ‘Co-op’) are run for the benefit of the consumer – or shopper. They are managed like any other supermarket, except that profits are shared with members rather than external shareholders, and members can be elected to the Members’ Council and have a say on business issues. Although employees can be members, the co-operative is not run primarily for their benefit. Issues like work life balance will be covered in a contract of employment and dealt with through the HR department.

In a worker co-op however, the members are the employees and the co-operative is run primarily for their benefit. Members will have influence in the workplace, and will be able to contribute to discussions on the products or services that are sold, on the way work is carried out and on terms and conditions of employment, including work life balance.

“If only …”

But does it happen? Frustratingly, it can be challenging for worker co-op members to be able to achieve good work life balance, for several reasons, for example:

  • In the start-up period, founder members will often work for very low or no pay, in order to get the co-operative off the ground, so any talk of work life balance will be accompanied by a rueful smile …
  • Members have a responsibility to contribute to management decision making, leaving less time for other commitments
  • the co-op may decide to support the local community or people on low incomes and keep their own wages to a minimum, so members may need to work long hours
  • there may be a limited understanding of the enterprising nature of co-operatives, with a lack of research into potential markets which could provide the financial sustainability to permit members to achieve better work life balance
  • the co-op may be going through a period of change, cutting back on costs in certain areas to spend on new premises, additional equipment or raw materials

How easy is it for members of a large worker co-op to achieve good work life balance? Bristol’s Essential Trading is a worker co-op with over 80 members and is one of the UK’s ‘top 100 Co-ops’ according to Co-operatives UK.

Richard Crook from Essential says:

“… the realities of running a democratic business mean there are increased time demands over and above operational needs that might ordinarily be expected from an employee. Things like reading minutes, attending meetings, writing proposals, reading proposals, dealing with ‘people management’ issues, etc. all seem to add to the ‘work’ side of the see-saw – but at the same time because they can occupy the cerebral side of work rather than the physical, they do have an annoying habit of popping into one’s head during what should be ‘life’ time. Hence it often feels like the line is blurred between ‘work’ and ‘life’ in a worker co-op. People do really commit to the worker co-op they are members of, arguably sometimes too much for their own health and well-being, but this is done I think because they feel they are genuinely contributing to something alternative and often life-changing.”

What we can do to help co-ops be more sustainable?

Join them! Co-ops make an important contribution to the solidarity economy, they have an important part to play in that they (especially worker co-ops) offer an alternative form of business to the capitalist model. Business doesn’t have to be like Dragons Den or The Apprentice!

Buy goods and services from them! Co-operantics has (home) offices in Southampton & Bristol and in Bristol that means saving with Bristol Credit Union, buying organic vegetables from Sims Hill Shared Harvest , eating in Café Kino! Showing international solidarity at Kebele, enjoying music & workshops at The Folk House, reading news and views via The Bristol Cable, getting open source ICT from Bristol Wireless, going to the movies with Cube Cinema, reading about Re-enchanting the Forest with Vala Publishing, taking a trip round the harbour on a Bristol Ferry Boat, buying wood from Bristol Recycled Wood Co-op, and wooden gifts, logs and charcoal from Forest of Avon Products. We also get electricity from Co-operative Energy and phone & internet through the Phone Co-op (also the only UK supplier of the Fairphone – the first mobile phone made with materials from non-conflict zones). And too many more to mention – check out the CUK Directory for more UK co-ops.

So let’s do it! Let’s make 2016 the most ‘co-opy’ year yet!

Seasons Greetings and all the best in 2016 from Co-operantics.